At Sneh Adwani, we are pleased to offer exchange for your purchase that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 7 days from the date of delivery, for a different size. We offer one free reverse pick-up services for all orders shipped within India.
For more than one reverse pick up within India a base charge of INR 100 is levied.
We will initiate a return within 48hrs.
We adopt a 7-day policy as long as the returned product/s are unused, unwashed, and returned with all original packaging and tags.
For International orders, we accept only exchange, where the shipping charges are entirely borne by the customers.
We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
To return a product, you can log in to your account, go to order history and click on the return button of the product that you want to return.
For reverse pick up request you can contact us through email at email@example.com or by phone at +91 20 41248065 / +91 9175758008 from Monday to Saturday, between 10:30 AM to 6:30 PM (IST).
IMPORTANT THINGS TO KEEP IN MIND WHILE SENDING BACK THE PRODUCT FOR RETURN:
All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
All items should be free of make-up , tan marks or sweat marks.
Please ensure correct pieces for return are handed over to the delivery executive. We take no liability in case incorrect piece is handed over.
Refunds will be issued only if the returned products reach us as per our return guidelines. Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider.
If you had selected Cash on Delivery, please email your account details to us at firstname.lastname@example.org. We will process the refund in 7-10 business days.